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#1 2009-11-02 07:58:22
- rmnetops
- BES Guru
- Registered: 2009-08-11
- Posts: 152
Heartbeat Setting
Question,
Can anyone explain what the heartbeat setting does?
We have some machines that go offline in our console (gray), but are still pingable. Our polling in the masthead is set to every 24 hours, so if a machine doesn't have any new actions, they may not check for new actions on their own for more than 24 hours. Would this cause the machines to show offline after 45 minutes (which is what our console "offline after" setting is set to)? If we send the machine's a refresh, they will update in the console with the current last report time.
Shouldn't machines only show offline in the console if they are truely "offline"? That doesn't seem to be the case. We verified they talk with the relays fine, and they receive refresh UDP packet commands from the server.
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#2 2009-11-02 12:18:50
Re: Heartbeat Setting
See this thread to see if it may be the same or similar issue.
http://forum.bigfix.com/viewtopic.php?id=4065
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#3 2009-11-02 13:19:35
- rmnetops
- BES Guru
- Registered: 2009-08-11
- Posts: 152
Re: Heartbeat Setting
Nope. It's not related to a specific OS. I was more curious how the Heartbeat worked (what it's function is).
Last edited by rmnetops (2009-11-02 13:19:58)
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#4 2009-11-02 19:02:21
Re: Heartbeat Setting
Hey rmetops,
The "heartbeat" setting is the default time at which the computer checks in by reporting its latest property differences... You also have the "Mark offline after..." setting that will control when the computers get "grayed out" in the console... If your "Mark offline after" is too low, then you will see computers grayed out when they shouldn't be...
What is your heartbeat currently set to?
Ben
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#5 2009-11-18 14:33:22
- rmnetops
- BES Guru
- Registered: 2009-08-11
- Posts: 152
Re: Heartbeat Setting
Send heartbeat is every 15 minutes. Mark offline is at 45 minutes.
Machines are set in the masthead to report in at least every 1 day if they receive no actions or refreshes.
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#6 2009-11-18 18:45:37
Re: Heartbeat Setting
I think your agents are busy for some reason and so they skip reports to avoid using too much CPU... Try changing your heartbeat to 20 minutes (or longer) and your "mark online after" to 60 min (or longer) and see if that helps...
You might want to talk to support or get an optimization service from our professional services team:
http://support.bigfix.com/services/
Ben
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